Refund Policy

1. Our promise

We want you to be completely happy with your subscription. If something isn't working, contact our support team first. Most problems can be fixed within minutes.

2. When you can get a refund

You can ask for a full refund within 7 days of your purchase if:

• the service does not work on your device and our support team cannot fix it; or
• you were charged more than once for the same order by mistake.

3. When a refund is not available

• The request is made more than 7 days after purchase.
• The problem is caused by your internet connection, your device or a third-party app, and the service works correctly when tested.
• Your subscription was cancelled because you broke our Terms of Service, for example by sharing your login details.
• You simply changed your mind after using the service for most of the 7-day period.

4. How to ask for a refund

Message us on WhatsApp at +1 (334) 901-9927 or email +1 (334) 901-9927 admin@mariniosiptv.com with your order details and a short description of the problem. We will reply within 48 hours.

5. How refunds are paid

Approved refunds are paid back to the original payment method within 5–10 business days. Your access to the service will end once the refund is made.

6. Upgrades

If you want more devices or a longer plan, contact us. We will take off the unused value of your current plan from the price of the new one.

Contact us

If you have any questions about this page, contact us on WhatsApp at +1 (334) 901-9927, by email at +1 (334) 901-9927 admin@mariniosiptv.com, or write to us at Haven Rd, Colchester CO2 8HT, United Kingdom.